MAAS · Rotterdam

AI automation built around your business.

For installation and technical service businesses turning enquiries from a form or shared inbox into reviewable case files. MAAS builds one defined workflow around your existing software. Your staff review replies and decide the next step.

Start with the Enquiry Assistant: €1,000 once, excluding VAT and external costs specified upfront. No mandatory ongoing subscription.

Discuss whether the pilot fits →Explore my workflow first →Prefer the contact form? →

This pilot may fit if…

  • Your team repeatedly reads enquiries, gathers information and drafts replies.
  • You want to start with one form or shared mailbox and up to two standard integrations.
  • Your information is available digitally and a staff member can review the output.
  • You can arrange access and agree what makes a case complete.

Discuss a different approach first

  • You do not need a new website. At low volumes, a better form or template may be sufficient.
  • A complete CRM, telephony, migrations, extra mailboxes and unlimited changes are outside this pilot.
  • Sensitive data, unclear access rights or automated technical and pricing decisions need a separate assessment first.
  • More systems or a different process? You receive a proposal with its own scope, costs and terms first.
MAAS · AI & automationFrom first enquiry to next step

From a new enquiry
to a clear
case file.

Start where the work arrives. For installation and technical service businesses, we build an assistant that summarises enquiries, flags missing information and prepares a draft reply. Your staff stay in control.

EnquiryComplete fileYour review
View all AI costs →Discuss your process See how it works →

One process first. Your existing software. Your team decides.

M Enquiry AssistantFICTIONAL DEMO
An enquiry arrives

“An EV charger at home.
Where do I start?”

EXAMPLE · WEBSITE FORM

I would like an EV charger installed at my home in Rotterdam. Could you tell me what information you need?

Next stepCheck the details
Per-result feeNot applicable
No real customer data or integrationsHuman review remains

Start with the Enquiry Assistant.

€1,000one-off pilot
excluding VAT
  • One form or shared mailbox
  • Up to two standard integrations
  • Summary, draft and follow-up task
  • Testing, guidance and handover
  • Your staff stay in control
  • 14 days to fix delivery defects
What is included, and when can we start?

We begin with an intake of up to 45 minutes and one clearly defined process. A standard integration uses existing, documented access to one agreed account and data flow. All systems and any licence or usage costs are specified in advance. €500 on agreement before work starts and €500 after explicit acceptance, payable within 14 days.

Target delivery: five working days once access, content and scope are complete, subject to technical review. This does not include a full CRM, telephony, extra mailboxes, migrations, unlimited changes or binding automated quotes. The pilot measures results over 14 calendar days, up to 40 unique enquiries, with no separate per-result fee.

Possible next stage · proposed pricing

A fixed base.
A fee for each accepted file.

After the pilot, we review costs and customer value. Only complete, checked and explicitly accepted files count. Continuing requires a new agreement.

€199 base + €7.50 per file€499

Excluding VAT and additional costs specified in advance. The €199 base also applies with no accepted files. Volume above the agreed limit requires approval.

The process shown is a demonstration. Software suitability, availability, maintenance and any ongoing pricing are agreed in advance. No guarantee of results or revenue.

AI pricing and total costs

One-off pilot€1,000

Possible monthly follow-on€199 + €7.50monthly base + per accepted case

Cost examples, not included volumes
Accepted casesMonthly amount
0€199
20€349
40€499
80€799

All amounts in euros, excluding VAT and licence and usage costs agreed in advance.

The pilot costs €1,000: €500 before starting and €500 after explicit acceptance. No monthly base or case fee applies during the pilot. The pilot then ends; continuation requires a new agreement.

Examples: €199 per month + €7.50 per accepted case. Add the one-off pilot price if you purchase both. With 40 cases in one follow-on month, the combined cost is €1,499, excluding extra costs.

The monthly base covers checks, operational support and up to 30 minutes of minor changes. No second maintenance subscription for the same work.

Only complete, checked and explicitly accepted cases count. Duplicates, spam, incomplete cases and corrections of our errors incur no additional case fee.

The standard proposal caps capacity at 40 unique incoming enquiries per month, including those not accepted. The 80-case example requires an agreed higher limit.

Another AI workflow or more integrations? Price on request. Your proposal specifies setup, monthly and external costs, usage limits, term and cancellation arrangements. No automatic continuation after the pilot.

Discuss my AI proposal →

From the first enquiry to a reviewed pilot

1. Suitability

We discuss your process, software, access and an anonymised example. The intake takes up to 45 minutes.

2. Written scope

We agree systems, costs, required fields, responsibilities and acceptance. You pay €500 before starting.

3. Build and test

We set up the agreed workflow, test exceptions and explain its use. Target delivery is five working days after complete access, content and scope, subject to technical review.

4. Measure and decide

The pilot measures 14 calendar days and up to 40 unique enquiries. You pay €500 after explicit acceptance. Continuation requires a new agreement.

Make your first email useful

Describe the process, monthly enquiry volume, current software and who reviews the output. You do not need to choose the technology yet. We reply personally within one working day and ask for missing information first.

Discuss whether the pilot fits →Explore my workflow first →Prefer the contact form? →

Opens an editable draft in your email app. You choose when to send it. Customer details are not needed.

Read more before choosing